Talk to a compliance specialist.
Call or text (602) 899-1606, Monday to Friday, 6 AM – 5 PM Arizona time. Email us any time and a team member replies during business hours.
Email us
Our office
Headquartered in Phoenix, Arizona. DOT-compliant C/TPA serving motor carriers nationwide.
Common questions about reaching us
Call or text (602) 899-1606.
Hours: Mon–Fri 6 AM – 5 PM AZ
[email protected]
What is the fastest way to reach Vertical Identity?
Call or text (602) 899-1606 — sales and service answer Monday through Friday, 6 AM to 5 PM Arizona time. Outside those hours, send a text or an email and a team member replies the next business morning.
What number do I use for a random drug test selection notification?
Selected drivers can reach the Randoms line at (623) 343-1333 during business hours, or call or text our main line, (602) 899-1606. Have your name and the company you drive for ready.
What email address handles billing or invoice questions?
For billing, invoice copies, refunds, or payment-method updates, email [email protected]. For consortium account questions (driver adds, certificate copies, audit requests) use [email protected]. For corporate background screening accounts, use [email protected].
Do I need to schedule an appointment to call?
No. We are not appointment-based: call or text (602) 899-1606 during business hours. If you would like a set time to walk through the program, you can also book a discovery call.
What hours can I reach a real person?
Live support is Monday through Friday, 6 AM to 5 PM Arizona time. Arizona does not observe daylight saving time, so from mid-March to early November our hours line up with Pacific Time, and the rest of the year with Mountain Time. After hours, text or email us and a team member replies the next business morning.
Where is Vertical Identity located?
Vertical Identity is headquartered at 5227 N 7th Street, #18043, Phoenix, AZ 85014. We are a Phoenix-based DOT-compliant Consortium / Third-Party Administrator serving motor carriers and owner-operators nationwide. The Phoenix office is administrative; all member-facing services are delivered via phone, text, email, and the member portal at members.verticalidentity.com.